FAQs

Did you know that 96% of your skin is below your chin? For too long, body care has been an afterthought. We create dermatological body care that unites skincare science with sensorial rituals.

Our products are formulated to support visible skin health, but care goes beyond the surface. Research shows that compromised skin can contribute to inflammation not only within the skin itself, but throughout the body. Body care doesn’t just benefit your skin, it benefits whole body health.

Just as importantly, how care feels matters. It’s scientifically proven that feelings of joy can improve skin function, which is why serotonin-boosting scents are central to our body care.

A lifelong beauty consumer, a trusted wellness advocate and one of the world’s leading dermatologists, Dr Alexis has nearly twenty years of clinical experience across two continents.

Originally from New York City, Dr Alexis relocated with her family to the UK in 2012, becoming the first dual US/UK certified dermatologist. Her comprehensive and compassionate approach to skin health quickly established Dr Alexis as one of the most in-demand practitioners in London, with a list now closed to new patients.

Joonbyrd products have been uniquely developed based on Dr Alexis' decades of clinical expertise and were inspired by her grandmother’s belief in the power of self-care.

Our next-generation complex targets body skin at the cellular level - strengthening resilience and improving hydration, texture and long-term radiance and tone.

Each formula is completely bespoke and engineered with 4 ingredient pillars: hardworking actives, microbiome support, antioxidant defense and skin-mind balance.

We're always looking for amazing talent to join our team. To learn more about any roles we currently have open, reach out to us at byrdhouse@joonbyrd.com.

For general inquiries, please email us at hello@joonbyrd.com.

For press inquiries, reach out to our UK PR team at joonbyrd@aisle8.com or US PR team at ml@fournierprandconsulting.com.

For all product-related inquiries, please email customercare@joonbyrd.com.

All Joonbyrd products are vegan. We do not use animal-derived ingredients such as beeswax, honey or lanolin in any of our formulations.

Daydreamer Body Serum contains barley extract and is not gluten-free. All other products are manufactured from ingredients that do not contain gluten. Please note our products are produced in a mixed facility, so we cannot guarantee that any one product is free from traces of gluten.

• Violet Haze Body Scrub contains shea nut butter and coconut oil which may cause a reaction in people who are allergic to tree nuts.
• Sunday Sofa Body Butter contains shea nut butter which may cause a reaction in people who are allergic to tree nuts.
• Daydreamer Body Serum contains almond oil which may cause a reaction in people who are allergic to tree nuts.

Please note all Joonbyrd products are produced in a mixed facility, so we cannot guarantee that any one product is free from traces of nuts.

We side with kindness, always. Joonbyrd products are never tested on animals.

Unless otherwise specified, Joonbyrd products have an unopened shelf-life of 36 months post manufacture. Once opened, the period for optimal freshness and efficacy is indicated by the open lid jar symbol on each product (the period after opening, or PAO). For example, a PAO of 12M means the product is best used within 12 months after opening.

As a brand, we have consciously chosen not to use the word ‘clean.' With no regulation around the term within the beauty industry, we find it often creates confusion and unnecessary concern. Quality, science-backed formulations are at the heart of everything we do.

Before any product reaches the market it must undergo a detailed safety assessment and toxicological review conducted by an independent, qualified agency. Our products are also dermatologically tested, consumer and clinical trial tested and are sulfate, paraben, phthalate and microplastic free.

If you have any questions regarding Joonbyrd products, please contact the team at customercare@joonbyrd.com.

We are very disappointed to hear that you've had a reaction to one of our products. All Joonbyrd formulas have been independently dermatologically tested.

We recommend that you stop all product use, and contact your doctor or dermatologist to investigate. We would like to hear more about your reaction, so please reach out to the team at customercare@joonbyrd.com.

UK Standard delivery (DHL): £4.95 or free on orders of £100 or more.

Please visit our US store for delivery options to the United States.

Please visit our DE store for delivery options to Germany.

Standard delivery via DHL: within 1-2 working days (if ordered before 3 pm Monday - Friday).

You will receive an email once your order has been shipped with the details of your DHL delivery including a tracking number for your parcel. You can also track your order within the Joonbyrd 'My Account' section. Log in here.

At this time Joonbyrd cannot process cancellations. Please see our returns policy for more information on how to return your order.

At this time Joonbyrd ships to the United Kingdom, Channel Islands, Germany and the United States. We will be forging more feel-good connections across the globe soon, so please make sure to sign up to our newsletter for updates.

If you have any questions regarding your Joonbyrd order, please contact the team at customercare@joonbyrd.com. 

Any claims related to delivery need to be made within 14 working days of the proof of delivery receipt. Please reach out to the team by emailing customercare@joonbyrd.com with your name and order number so we can assist.

You can return your products within 28 days of receipt, free of charge. Please note that for hygiene reasons, we can only accept unopened and unused items in their original packaging for returns, and in the same condition that you received them, unless faulty. We cannot accept partial returns for items that were purchased as part of a set or bundle. We can only accept returns on orders placed directly on joonbyrd.com. Gift cards and Lucky Charms are final sale.

To initiate the free returns process, please reach out to customercare@joonbyrd.com. Please include your name and order number. Once received and inspected, we will issue a full refund (minus initial shipping costs) to your original form of payment within 3 business days. Depending on your financial institution, your credit may take a further 7-10 business days to appear on your bank statement.

Unfortunately at this time we are not able to support online product exchanges.

We accept Visa, Mastercard, American Express, Google Pay, Klarna and Apple Pay.

Ensure you never run out of your body care ritual, with our subscription service on all full-size and refill products.

1. Select 'Subscription' before you add your chosen product to your cart.
2. Select your delivery frequency preference and address. Your subscription will auto-replenish based on your time frame, and your payment option will be charged accordingly.
3. You can amend or cancel your subscription at any time by visiting the 'Manage Subscriptions' section within your Account Dashboard on our website.

You can skip, pause, change, or cancel your subscription at any time by clicking on the ‘Manage Subscriptions’ section within your Account Dashboard. You can also log in here.

Please note, you cannot make amendments to your subscription information if your next shipment has already been processed.

You can amend your subscription delivery address at any time by clicking on the ‘Manage Subscriptions’ section within your Account Dashboard. You can also log in here.

Please note, you cannot make amendments to your subscription information if your next shipment has already been processed.

We offer a 20% discount on your first 3 subscription orders, then 10% on your following orders. Rinse, replenish, repeat and save.

All personal information is strictly confidential and processed in accordance with current GDPR legislation. We will never pass your data on to a third party without your consent.

We offer all new customers £15/$15/€15 off their first order. Simply sign up to our Joonbyrd newsletter to receive your discount code.

This code is valid for one order on Joonbyrd.com and cannot be used in conjunction with other offers. Discount excludes product bundles. For full discount terms, please view our Terms and Conditions.

The best way to hear about what we are up to, including early access to sales, new product launches, how-tos and events, is by signing up to our newsletter.

We also offer up to 20% discount on all subscriptions all year long.

All Joonbyrd products are labeled with specific recycling instructions. Recycling may vary by region. All cartons and leaflets can be placed in paper recycling. For plastic and glass where applicable, simply rinse out your container and place it in the designated recycling. Any plastic outer packaging is designed to be reused for carrying or storing small items. Our empty jars can be repurposed to store just about anything, your Joonbyrd charms, loose change, extra buttons, sea glass, whatever brings you joy.

We aim to use refillable packaging wherever possible. Refills are available for all bottle and jar products. You can shop our refills here.

Wherever possible, Joonbyrd's packaging has been designed to be reusable and refillable many times over. Refills have the benefit of reducing overall product packaging and waste and also offer cost savings.

Body Wash Refill:

• 98% reduction in plastic
• 72% reduction in general waste

Body Lotion Refill:

• 84% reduction in general waste

Body Butter/Body Scrub Refills:

• 100% recyclable
• 0% waste

Hand Wash/Lotion Refills:

• 84% reduction in general waste