Shipping & Returns

Shipping

What delivery methods do you offer?

UK Standard delivery (DHL): £4.95 or free on orders of £100 or more. 

DE Standard delivery (DHL): €17 or free on orders over €175 or more.

When will I receive my order?

Standard delivery via DHL: within 1-2 working days (if ordered before 3 pm Monday - Friday). 

Can I cancel or amend my order?

At this time, Joonbyrd cannot process cancellations. Please see our returns policy for more information on how to return your order.

Do you ship internationally?

At this time Joonbyrd ships only within the UK, Channel Islands, Germany and the US. We will be forging more feel-good connections across the globe soon, so please make sure to sign up to our newsletter for updates.

Issue with your order?

If you have any questions regarding your Joonbyrd order, please contact customercare@joonbyrd.com. We will be happy to help.

How do I track my order once it has shipped?

You will receive an email once your order has been shipped with the details of your DHL delivery including a tracking number for your parcel. You can also track your order within the Joonbyrd 'My Account' section. Log in here.

Returns

What is your returns policy?

We hope your Joonbyrd products bring you as much joy as they bring us. However, if for any reason you change your mind, you can return your products within 28 days of receipt, free of charge. Please note that for hygiene reasons we can only accept unopened and unused items in their original packaging for returns, and in the same condition that you received them, unless faulty. We cannot accept partial returns for items that were purchased as part of a set or bundle. We can only accept returns on orders placed directly on joonbyrd.com. Gift Cards and Lucky Charms are final sale.

To initiate the free returns process, please email customercare@joonbyrd.com and include your name and order number. Once received and inspected, we will issue a full refund (minus initial shipping costs) to your original form of payment within 3 business days. Depending on your financial institution, your credit may take a further 7-10 business days to appear on your bank statement.

Can I exchange my products?

Unfortunately, at this time, we are not able to support online product exchanges.